Returns & Refunds

At VRB Labs, we are committed to providing the best possible experience for our customers. Please review our policies below:

Once an order has been placed and processed, it cannot be edited or canceled. This policy ensures timely and efficient shipping. We recommend reviewing your order carefully before submission.

Orders placed before 11 AM CST on a business day will be processed the same day and orders placed after 11 AM CST will be processed the next business day. 

We allow cancellations within 5 business days for all pre-order or backordered items. To make changes or cancellations to a preorder or backordered item after the allowed cancellation window, please contact our team and a store credit can be issued for your order if it has not been processed. 

If a package is returned due to an incorrect address, refusal, or failure to receive, a $5 shipping fee will be charged to reship the items. This fee helps cover the additional shipping costs incurred by VRB Labs.

VRB Labs is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the courier directly to submit a claim. For your convenience, we will provide all necessary order and shipping information to support your claim with the courier upon request.

We are committed to the quality and consistency of every product we build. We put countless hours into researching and engineering our products to help athletes perform better and recover faster. If you are not satisfied with our products we will make it right with a 30-day full refund.

Before you request a refund, we just ask that you give our products a fighting chance. Typically, it takes 2-3 weeks of consistent use for the average athlete to fully feel the desired benefits. For that reason, we typically don't offer refunds prior to 3 weeks from the date of delivery. If you are still not satisfied after a solid trial period, please shoot us a note at vrb@flufflefulfill.com and we will start the return process. Please include your order number, and the item you will be returning. 

We will process your refund within 1-2 days upon receipt of the returned product. 

With your request, please include some additional feedback regarding the item so we fully understand why it wasn’t a fit for you. Don’t be shy, we have thick skin and want to know when we fall short so your feedback is greatly appreciated.

For any questions or concerns regarding your order, please reach out to our customer support team at vrb@flufflefulfill.com. We value your business and are here to assist you.

Thank you for choosing VRB Labs. We look forward to serving you!

-The VRB Team